Not satisfied with your order? Send it back within 30 days after order was placed.
Not satisfied with your order? Send it back within 30 days after order was placed. The first return on each order is free (up to 5 times per month).
Nerova Return Policy
We want you to love your purchase from Nerova. If you're not completely satisfied, we're here to help! Please review our return policy below:
1. Returns & Exchanges
• You can return most items within 30 days of receipt for a full refund or store credit.
• Items must be unused, in original condition, and include all original packaging.
2. Non-Returnable Items
• Certain items, including personalized products, opened electronics, or final sale items, are non-returnable.
3. How to Initiate a Return
• To begin a return, email us with your order number and reason for return.
• We’ll send you a return shipping label and instructions.
4. Refunds
• After inspecting the returned item, we’ll process your refund to your original payment method within 5-7 business days.
• Shipping costs are non-refundable unless the item is defective or wrong.
5. Shipping Costs
• Return shipping costs are the responsibility of the buyer, except for defective or incorrect items.
6. Damaged or Defective Items
• If your item arrives damaged or defective, please contact us within 7 days of receipt for a full refund or replacement.